It is important to us that you are completely satisfied with your purchase. We try our best to show the exact image and accurate measurement of merchandise to our valuable customers. If for any reason you do not absolutely love your purchase, we will gladly issue a refund for the value of the merchandise or exchange your items. Original shipping and handling fees are not refundable.
REFUND & EXCHANGE POLICY
Before you return your purchase, you must contact us within 48hrs after you receive your order. We may refuse or reject receving your return if you haven't followed our return step. The original shipping charge for refund is not refundable unless the item is defective and both shipping charges for refund & exchange are your full responsibility. All returns will be credited to the original form of your payment or as a form of store points once we get the return.
- Please contact us at Guylook_service@hotmail.com or contact us link at top right.
- Please submit your request for approval and ask us a return form.
- If your return is approved, please print out the return form, fill it out and enclose in your returning package.
- Be sure to indicate if you would prefer to receive a refund or make an exchange for another size, color or item. We will contact you as soon as we receive your return and proceed your request.
- Please don't forget to mark your return as gifts and used clothes and value the contents under $50usd.
Be sure to read our instructions below before return.
- The returning merchandise has to be shipped out within 72hrs after you contact us.
- Your return has to be shipped out within 5 business days after you receive your order, otherwise your request won't be authorized and will be refused.
- Return of an item can be only administered once and no return for the pre-exchanged item can be accepted.
- We recommend you to use the cheapest standard air service to minimize your retun cost.
- Please mark your returning package as gift and used clothes and lower the total value as we have done for you. Please do not return your package via Surface. Only Air.
- The returning merchandise has to be shipped as the same new condition: unworn, unwashed, unaltered and unperfumed as sent in order to be accepted as a return. Please use the original shipping box and packing materials for return. If you purchased a pair of shoes, you have to safely pack it in the same shoe box as sent. If the box is damaged, you will be charged for applicable penalty.
- Custom-made shoes are crafted by each order and not refundable.
- Personalized Items cannot be returned or exchanged. Only an exchange can be administered in the form of one to one size exchange for the same item in same color.
- If you believe that your merchandise is faulty, damaged or does not correspond to it's description on our website, we may ask you for photo verification to approve your return request. We will get your full money back including the returning shipping charge when your merchandise is authorized as defective item.
- If the returning package is lost or damaged during shipping process, you will be fully responsible for the loss or expense for repair.